Corporate Management System

ΜΕΝΟΥ

Management System

The Gas Distribution Company of Thessaloniki – Thessalia S.A., implements a Quality, Environmental, Energy, Occupational Health & Safety, Road Traffic Safety, Information Security, Anti-Bribery and Business Continuity Management System (Management System) in the context of its activities as Operator of the Natural Gas Distribution Network within the limits of the Regional Unit of Thessaloniki and the Region of Thessaly.


The Management System has been certified by the independent certification body TÜV Austria Hellas according to the requirements of the following standards:

 

The Management System regulates the Company activities, in order to:

  • effectively manage the quality of works performed and services provided,
  • ensure environmental and energy management and improve relevant performance,
  • safeguard the health and safety of employees, customers and third parties, as well as Road Traffic Safety,
  • ensure Information Security management,
  • ensure Anti-Bribery management,
  • ensure Business Continuity management.

The scope of the Management System is available to Interested Parties, upon request.


 

The Quality, Environmental, Energy and Occupational Health & Safety Policy


The Management of the Company considers the continuous effort for improvement, the cooperation with all Interested Parties (Distribution Users, Counterparties in Connection Contracts, End Customers, Employees, Shareholders, Suppliers, State, Society) and the dissemination of know-how regarding the use of gas as key components of its corporate identity, and in parallel, recognizes the contribution of its activity to the growth and prosperity of the local communities and the protection of the environment.
Being aware of the above, the Company implements a Management System in compliance with ISO 9001, ISO 14001, ISO 50001 and ISO 45001, through which:

 

  • is committed to comply, at least, with all legal, regulatory and normative requirements governing its activities, with those related to environmental and energy management as well as to occupational health and safety,
  • is committed to comply with the obligations deriving from the applicable legislative and regulatory context for the protection of personal data and the communications’ security and privacy,
  • is committed to provide Natural Gas distribution services without discrimination between Distribution Users, Counterparties in Connection Contracts and/ or End Customers and provides for continuous improvement of its services,
  • ensures that the Management System achieves the intended results,
  • ensures availability of resources and information needed for the Management System and the achievement of objectives and targets,
  • fullfils the contractual requirements of the Distribution Users and Counterparties in Connection Contracts and takes the necessary steps to increase their satisfaction,
  • takes into account the expectations of Interested Parties, being aware of its social responsibility,
  • provides for the safe operation of the Natural Gas Distribution Network and takes every measure to increase the efficiency and effectiveness of its management,
  • provides for the distribution of Natural Gas, in accordance with the requirements of the Natural Gas Distribution Network Operation Code,
  • provides Company's personnel with necessary training, appropriate working environment and health & safety conditions for the successful accomplishment of its tasks,
  • takes all necessary measures for preventing accidents at work and occupational ill health,
  • supports the supply of energy efficient products and services, as well as process design taking into account the improvement of its energy performance,
  • constantly assesses the risk, identifying and prioritizing risks and opportunities that may arise during its activities and may relate to quality, environmental, and/or OH&S issues,
  • sets objectively achievable and quantified targets, as well as monitoring indicators covering all processes,
  • establishes and implements Quality - Environment - Health & Safety programs,
  • is committed to the consultation and participation of its employees in Health & Safety issues,
  • maintains a technologically modern and professionally suitable working environment,
  • takes into account and implements the provisions of the General Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data in cases of collection and processing of personal data,
  • modifies this Policy, when deemed necessary, to ensure that it remains adequate and appropriate.

Pursuant to the foregoing, the Company carries out all its activities according to the applicable provisions of the relevant legislation and, in addition, sets and reviews its objectives and targets on an annual basis, in order to ensure continuous improvement in the management and performance of quality, protection of the environment, occupational health & safety and energy.

 

The Road Traffic Safety Policy


The Gas Distribution Company of Thessaloniki - Thessalia S.A. (EDA THESS) exercises its responsibilities and duties as an Operator of the Natural Gas Distribution Network, in accordance with the Distribution License and the Distribution Network Operation License, within the limits of the Regional Unit of Thessaloniki and the Region of Thessaly until 31.12.2043.


The above activities include the construction, operation, maintenance and management of the Natural Gas Distribution Network withn the above geographical areas, as specified in its Licenses.


The Strategic Axis of our operation governing the present Road Safety Policy of our staff, as well as the respective objectives and targets that are drafted, is to protect human life. Specifically, regarding the Road Traffic Safety of our employees, the corporate targets are:

  • Zero car accidents,
  • No environmental burden as an impact of a road traffic safety incident,
  • Well-trained and aware staff, and
  • Event management readiness.

The Management is committed to full compliance with the legislative and regulatory requirements, as well as the provision of the required resources, to achieve the improvement of Road Safety level and the support of relevant programs.

The above objectives will be achieved through:

  • Ongoing information, training and increasing awareness of our staff and partners/ suppliers for the continuous improvement of our performance in matters of Road Traffic Safety,
  • Regular review of risks/opportunities and Road Traffic Safety programs in the light of the continuous improvement of the Road Traffic Safety Management System that we implement,
  • Regular monitoring of relevant performance indicators,
  • A specific traffic accident management plan and the conduct of preparedness exercises,
  • The effort to continuously improve the Road Traffic Safety Management System with a view to serving the corporate goals and strategic axes.

The Management is committed to regularly review the present Policy and the Road Traffic Safety Management System that it implements, as well as to continuously improve its performance.   

 

Anti-Corruption Policy

The Gas Distribution Company of Thessaloniki - Thessaly SA (EDA THESS) accomplishes its responsibilities and duties as Operator of the Natural Gas Distribution Network, in accordance with the Distribution License and the Distribution Network Operation License, within the boundaries of the Regional Unit of Thessaloniki and the Region of Thessaly until 31.12.2043.

The aforementioned activities include the construction, operation, maintenance, management and exploitation of the Natural Gas Distribution Network within the above geographical areas, as specified in its Licenses.
The present Policy applies to all the activities of EDA THESS. Our Company’s commitment is to achieve the highest standards of ethical conduct and professional integrity and to ensure that its employees and third parties, who may provide professional services on its behalf, act in accordance with all applicable Greek Laws against bribery and corruption.

Company Principles:

  • Intolerance of any form of bribery or corruption and compliance with the Company's procedures and legislation.
  • Company's personnel will never claim or accept, directly or indirectly, benefits of any nature in order to deviate from the legal and open corporate procedures or to favor a future partner (supplier, service provider, contractor).
  • No offer, directly or indirectly, of a benefit of any nature to a person (working in the public or private sector) for the purpose of gaining or maintaining a business advantage.
  • Development of a Documented Anti-Corruption System which comprises all the organizational units of the Company and other related third parties.
  • Establishment of an impartial and independent committee to manage corruption incidents.
  • Encouragement to personnel for reporting incidents which deviate from the Company’s Anti-Corruption Principles, safeguarding the privacy of information and involved people.
  • Regular monitoring of the performance of the Anti-Corruption System through internal audits by the appropriate and competent personnel.
  • Continuous monitoring of goals and their performance indicators.
  • Establishment of controls in order to ensure timely prevention of potential Corruption incidents and their immediate detection in cases of occurrence.

In case of deviations from the Management System, the mechanism of investigation and assessment of the risk arising from the incident is activated immediately, in order to define preventive and corrective actions and intensify the controls to minimize the recurrence of the phenomenon.

 

Business Continuity Policy

The Gas Distribution Company of Thessaloniki - Thessaly SA (EDA THESS) accomplishes its responsibilities and duties as Operator of the Natural Gas Distribution Network, in accordance with the Distribution License and the Distribution Network Operation License, within the boundaries of the Regional Unit of Thessaloniki and the Region of Thessaly until 31.12.2043.

The aforementioned activities include the construction, operation, maintenance, management and exploitation of the Natural Gas Distribution Network within the above geographical areas, as specified in its Licenses.

With the ultimate objective of the uninterrupted operation of the Company and consequently the service of all interested parties, the Management, through the Business Continuity Management System has:

  • Recognized the stakeholders and their respective expectations,
  • Identified the risks associated with its uninterrupted operation,
  • Determined the desired security level,
  • Defined the required actions, timeframes and responsibilities for the management of any incident and the recovery of its operational Departments.

The Management is being committed to be in full compliance with legislative and regulatory requirements, to provide the necessary resources in order to achieve a continual improvement of business continuity level and to support the relevant emergency plans.  

Our objectives are:

  • The safety of employees,
  • The prevention of incidents that endanger our business continuity and the minimization of the impact of business continuity incidents,
  • The constant preparedness to respond to incidents and the timely full recovery,
  • The establishment of a business continuity culture through all corporate levels and stakeholders

The above objectives will be achieved through the continuous training and awareness of our employees, partners/ suppliers and third parties, the regular assessment of threats and their impact on the Company's business continuity, the implementation of appropriate emergency plans (organizational and technical measures) and the continual monitoring of critical key performance indicators.