Complaints Service


Complaint filing

The Company makes sure that its staff are properly qualified to perform their duties. Where the staff are authorized by the Company to enter the customer’s premises, they bear an ID card with their personal details or wear an appropriate uniform for easy identification.

The Company operates a properly staffed department in charge of:

  • providing customers with information upon request, and answering questions on the supply of natural gas in the License areas;

  • handling applications and requests;

  • receiving, examining and replying to customer complaints in writing. The Company must look into and give a reasoned reply to every Customer complaint within thirty (30) days from the date of receipt of that complaint.

    Customers may contact the Complaint Management Service through the Customer Service Offices and the Company’s website.

To file a complaint online, fill out the form provided here