1. INTRODUCTION
The Charter of Obligations towards Customers sets out the statutory obligations of the Company and the conditions under which the Company provides the gas distribution service to customers.
2. PROCEDURES FOR CUSTOMERS TO ACCESS INFORMATION ON THE SERVICES PROVIDED
Customers may contact the Company in the following ways:
2.1 Telephone communication
The telephone contact numbers are the following:
11150 (local rate call charge from a landline phone; charge based on the telephone service provider’s pricelist for mobile phone)
The call center provides information from Monday to Friday, 08:00 to 20:00 and Saturday, 09:00 to 15:00.
2.2 Customer Service Offices
The Company currently operates five (5) customer service offices. Customers may contact the competent customer service office in their area:
|
256 Monastiriou St & 7 D. Glinou St, 54628 Menemeni, Thessaloniki |
Fax:2310500577 |
|
219 Farsalon St, 41335 Larisa |
Fax:2410552550 |
|
32 G. Kartali St, Agria, 38333 Nea Ionia, Volos |
Fax:2421076264 |
|
33 Syngrou St, 42100 Trikala |
Fax |
|
18 Taliadourou St, 43100 Karditsa |
Fax:2441023010 |
Opening hours of the Customer Service Offices:
Monday to Friday, from 08:00 to 13:30.
2.3 Online communication and information
The website of the Company (www.edathess.gr) provides comprehensive information on the gas distribution service.
It includes:
The Conditions laid down in the Service Provision Manual
General information on natural gas
Supply and use services
The areas where the network is developed
Useful tips on how to use natural gas properly and safely
The new e-Service of EDA THESS that ensures the continuous and smooth communication between Distribution Users and EDA THESS, as well as the efficient provision of services
Learn MoreThe new e-Service of EDA THESS that ensures the continuous and smooth communication between Distribution Users and EDA THESS, as well as the efficient provision of services
Learn More
