The Company makes sure that its staff are properly qualified to perform their duties. Where the staff are authorized by the Company to enter the customer’s premises, they bear an ID card with their personal details or wear an appropriate uniform for easy identification.
The Company operates a properly staffed department in charge of:
providing customers with information upon request, and answering questions on the supply of natural gas in the License areas;
handling applications and requests;
receiving, examining and replying to customer complaints in writing. The Company must look into and give a reasoned reply to every Customer complaint within thirty (30) days from the date of receipt of that complaint (complaint form).
For the areas of the Attica Region, please click here https://edaattikis.gr/en/for-home/how-to-make-a-request-or-complaint/
For the areas of the Regions of Eastern Macedonia & Thrace, Central Macedonia, Central Greece, Western Macedonia, Western Greece, Epirus and Peloponnese, please click here: https://deda.gr/en/contact/
Customers may contact the Company either through the Customer Service Office or by email to: cust_complaints@ena-on.gr
NB: Click here to see an important notice on personal data.
The new e-Service of EDA THESS that ensures the continuous and smooth communication between Distribution Users and EDA THESS, as well as the efficient provision of services
Learn MoreThe new e-Service of EDA THESS that ensures the continuous and smooth communication between Distribution Users and EDA THESS, as well as the efficient provision of services
Learn MoreSee the Map with the areas already supplied with natural gas. Find information on the projects under construction and the planned network expansions
Network MapSee the Map with the areas already supplied with natural gas. Find information on the projects under construction and the planned network expansions
Network Map
